Delivery and Return
Welcome to kaypagrker.com. We value our customers and strive to provide a seamless shopping experience from the moment you place your order until your chosen bag is in your hands. This Delivery and Return Policy outlines the shipping procedures, delivery timeframes, and return or exchange options available to you. By placing an order on kaypagrker.com, you agree to the terms stated herein.
1. Delivery Policy
1.1 Order Processing
All orders are processed within 1–3 business days after payment confirmation. During peak seasons, promotions, or holidays, processing times may take longer. You will receive an email confirmation with your order details, and once your order is shipped, you will receive a tracking number to monitor its journey.
1.2 Shipping Methods & Timeframes
We offer standard and expedited shipping options. Delivery times vary depending on your location:
- Standard Shipping: Typically 7–15 business days
- Expedited Shipping: Typically 3–7 business days
Please note that delivery times are estimates and may be affected by factors such as customs clearance, courier delays, or unforeseen circumstances.
1.3 Shipping Costs
Shipping costs are calculated at checkout based on the selected delivery method, package weight, and destination. From time to time, we may offer free shipping promotions, which will be clearly stated on our website.
1.4 Delivery Issues
If your package is lost, delayed, or damaged in transit, please contact us immediately at servicecenter@kaypagrker.com. We will work with our shipping partners to resolve the issue promptly.
2. Return Policy
2.1 Eligibility for Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be:
- Unused, unworn, and in original condition
- In original packaging with all tags and accessories included
- Accompanied by proof of purchase (order number or receipt)
2.2 Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including customized or personalized bags, sale items, and final clearance products.
2.3 Return Process
To initiate a return, please email servicecenter@kaypagrker.com with your order number, reason for return, and clear photos of the item (if applicable). Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3. Refunds
3.1 Refund Method
Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
3.2 Late or Missing Refunds
If you have not received your refund after 10 business days, please contact your bank or credit card company. If the issue persists, email us at servicecenter@kaypagrker.com.
4. Exchanges
We currently offer exchanges for the same product in a different color or style, subject to stock availability. Please contact us to arrange an exchange before sending your item back.
5. Contact Us
If you have any questions about delivery, returns, or refunds, our customer support team is here to help. Email us at servicecenter@kaypagrker.com.